Privacy Policy

feel free to call us   Customer Support: +44 20 7680 2467    info@thetruecause.com

True cause Limited, trading as “True cause” (“we” / “us”) respects your privacy.

This Privacy Policy (together with our terms and conditions of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By visiting our website at www.travelforcharity.com you are accepting and consenting to the practices described in this Privacy Policy.

This Privacy Policy is effective from 12-August-2016.

  1. Information About Us

    For the purpose of the Data Protection Act 1998 (the Act), the data controller is True cause Limited, a company registered in England and Wales under number 09787662, whose registered office is at Bridge House, 4 Borough High Street, London SE1 9QR

  2. Information We May Collect From You

    1. Information you give us

      You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, donate to a beneficiary organisation, comment on our website, communicate with us via third party social media sites, request customer support, or otherwise communicate with us. The information you give us may include your name, job title, address, e-mail address and phone number, your preferences and interests and other information relevant to customer surveys and/or offers.

    2. Information we collect about you

      We collect information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views). If you call us, we will record your phone and/or mobile phone number and the time, date and day of the week and length of your call and whether the call was answered or not.

  3. Cookies

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

  4. How Your Information Is Used

    1. Information you give to us.

      We will use this information

      1. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
      2. To provide you with information about other products and services we offer that are similar to those that you have already been involved with or enquired about.
      3. To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing member, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (i.e. the order form or registration form, as applicable).
      4. To notify you about changes to our products and services, and
      5. To ensure that content from our site is presented in the most effective manner for you and for your computer.
    2. Information we collect about you.

      We will use this information:

      1. To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
      2. To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
      3. To allow you to participate in interactive features of our service, when you choose to do so.
      4. As part of our efforts to keep our site safe and secure.
      5. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and
      6. To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  5. Disclosure Of Your Information

    1. 5.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
    2. We may share your information with selected third parties including:

      1. Business partners, suppliers and sub-contractors including data processing companies and mailing houses for the performance of any contract we enter into with them or you.
      2. Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others, and
      3. Analytics and search engine providers that assist us in the improvement and optimisation of our site.
    3. We may disclose your personal information to third parties:

      1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      2. If True cause Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its members will be one of the transferred assets or
      3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use.
      4. Or to protect the rights, property, or safety of True cause Limited, our members, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
  6. Where We Store Your Personal Data

    The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

  7. Security

    1. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your personal information.
    2. Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.
  8. Links To Other Websites

    1. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy.
    2. You should exercise caution and look at the privacy statement applicable to the third party websites in question.
  9. Controlling Your Personal Information

    1. You are in control of what information you provide to us through this website. You may choose to restrict the collection or use of your personal information in the following ways:

      1. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes, and
      2. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or e-mailing us at info@theTrue cause.com. A link enabling you to unsubscribe from direct marketing will be included in every direct marketing communication that is sent to you.
    2. Please note that if you choose not to share some of your information, you may not be able to access or use some areas of the site.
  10. Access To Information

    1. You may request details of personal information which we hold about you under the Act. A small fee will be payable. If you would like a copy of the information held on you please write to True cause, Bridge House, 4 Borough High Street, London SE1 9QR.
    2. If you believe that any information we are holding on you is incorrect or incomplete, please write to or e-mail us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
  11. Changes To This Privacy Policy

    1. This Privacy Policy may be updated from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.
  12. Contacting Us

    Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to Boundary House, 7-17 Jewry Street, London EC3N 2EX,United Kingdom.